Shipping Policy
This shipping policy applies to all orders within the USA and ensures that you clearly understand our shipping procedures. By placing an order on our website, you agree to the policies outlined below.
Processing & Transit Times
- Handling Time: Orders are processed within 1 to 3 business days (Monday to Friday).
- Transit Time: Estimated 6 to 12 business days (Monday to Friday).
- Order Cut-Off Time: 4:00 PM (GMT-05:00) Eastern Standard Time.
The total estimated delivery time varies based on the customer’s location:
- Delivery Time: 7 to 15 business days (Handling + Transit Time).
Shipping Methods & Carriers
We primarily use USPS, UPS, and DHL for order fulfillment and standard shipping.
If a customer requires faster shipping, we may use alternative shipping carriers to expedite delivery. Additional charges will apply for faster shipping, and the exact cost will be provided at checkout. Customers will be responsible for any additional shipping fees.
Weekend & Holiday Deliveries
Orders placed on weekends or public holidays will be processed on the next business day before being shipped. Shipping and transit times apply only to business days and do not include weekends or holidays.
Shipping Costs
We offer a flat-rate shipping fee of $10.00 USD for all standard orders within the United States.
For customers who require faster shipping, expedited delivery options may be available at an additional cost. The exact charges for fast shipping will be displayed at checkout based on the selected shipping method. Customers will be responsible for any extra shipping fees.
Address Changes
Once an order has been processed and shipped, we are unable to change the delivery address. If you need to update your address, please contact us immediately at support@martonixstyle.com before your order is dispatched.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment’s progress until it reaches your doorstep.
Incorrect Address
If an incorrect address is provided at checkout and the order is undeliverable, it will be returned to our facility. Customers will be responsible for the full shipping cost for re-delivery.
Cancellations
If you wish to cancel your order, you may do so before the order has been dispatched. Once an order is shipped, it cannot be canceled, and you will need to refer to our Refund Policy for return options.
Damaged Parcels
If your package arrives damaged, please refuse delivery and notify us immediately. If the package was delivered in your absence and is found damaged, contact our customer support team for further assistance.
Taxes & Duties
Sales tax is included in the product price and shipping fee. There are no additional duties or hidden charges on domestic orders.
Contact Information
For questions about this Shipping Policy,
Business name: Martonix Style
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM
Business Days: Monday to Friday
Business Contact: +1 (346) 296-7487
Business Mail: support@martonixstyle.com
Business Address: 312 West 2nd Street, Casper Wyoming 82601, United States