FAQ
Welcome to the Martonix Style FAQ section! We’ve compiled answers to some of the most commonly asked questions to provide you with quick and helpful information.
GENERAL QUESTIONS
Q: What is Martonix Style?
A: Martonix Style is an online store specializing in high-quality women’s handbags. Our collection features a variety of stylish and functional handbags, from chic clutches to spacious totes, designed to complement your fashion needs effortlessly.
Q: How can I contact Martonix Style customer support?
A: You can reach out to our customer support team through the "Contact Us" page on our website or email us at support@martonixstyle.com We’re always here to assist you!
ORDERING & SHIPPING
Q: How do I place an order?
A: Simply browse our website, add your favorite items to the cart, and proceed to checkout. Follow the instructions to complete your purchase securely.
Q: When will my order be shipped?
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- Handling Time: Orders are processed within 1 to 3 business days (Monday to Friday).
- Transit Time: Estimated 6 to 12 business days (Monday to Friday).
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Order Cut-Off Time: 4:00 PM (GMT-05:00) Eastern Standard Time.
The total estimated delivery time varies based on the customer’s location:
- Delivery Time: 7 to 15 business days (Handling + Transit Time).
Q: How much is the shipping cost?
- For all Orders: $10 shipping fee
Q: Can I track my order?
A: Yes! You can track your order by visiting our "Track Your Order" page. Enter your order details to view real-time shipping updates.
Q: What payment methods do you accept?
A: We accept multiple secure payment options, including:
· Visa
· Mastercard
· American Express
· Discover
· Apple Pay
· Diners Club
· JCB
Martonix Style reserves the right to use alternative payment methods when necessary to ensure smooth transactions. Customers will be informed of any such changes if applicable.
RETURNS & EXCHANGES
Q: What is your return policy?
Standard Shipping Orders Returns accepted within 30 days from the delivery date.
Fast Shipping Orders Returns must be initiated within 15 days of delivery. Please check our Return Policy page for more details.
Q: How do I request a return or exchange?
A: To initiate a return or exchange, contact our support team via the "Contact Us" page or email us at support@martonixstyle.com with your order details.
NEED MORE HELP?
If you have any additional questions, feel free to reach out to us. We’re always happy to help!
Business name: Martonix Style
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM
Business Days: Monday to Friday
Business Contact: +1 (346) 296-7487
Business Mail: support@martonixstyle.com
Business Address: 312 West 2nd Street, Casper Wyoming 82601, United States