Refund & Return Policy
Refund Policy Overview
- Refunds Accepted: Within 30 days of delivery.
- Customer Responsibility: Return shipping costs.
- Restocking Fee: None.
- Final Sale Items: Not eligible for returns.
At Martonix Style, we prioritize customer satisfaction. As a newly launched store, we want to ensure a smooth shopping experience. If you need to return a product, please adhere to the following guidelines:
Refund Policy for the United States
Do We Accept Returns?
Yes, we accept returns for both defective and non-defective items under the conditions outlined below.
Condition of Refund Items
- Products must be in unused, new condition.
- Returns are only accepted if items remain in original packaging with all tags and accessories intact.
Do We Offer Exchanges?
No, we do not process exchanges. If you need a different product, kindly return the original item and place a new order.
Return Window
- Standard Shipping Orders: Returns accepted within 30 days from the delivery date.
- Fast Shipping Orders: Returns must be initiated within 15 days of delivery.
How to Initiate a Refund
Available Methods
- Email: Reach out to us at support@martonixstyle.com with your order number and reason for return.
- Live Chat: Connect with our team through the live chat option available on our website.
Refund Eligibility
- Only new, unused items qualify for returns.
- Custom-made or personalized products are non-returnable (refer to product descriptions for details).
Refund Process
- Contact Us: Submit a return request via email or live chat with your order details.
- Receive Authorization: We will provide a Return Authorization Number and return instructions.
- Ship the Item: Send the item back following the provided instructions. Customers are responsible for return shipping costs unless the item is defective or there was an error on our part.
Restocking Fee
We do not charge any restocking fees.
Refund Details
What is Refunded?
- Customers receive a full refund for the returned item, excluding any original shipping fees.
- Refunds are processed to the original payment method within 10 business days after return approval.
Defective or Damaged Products
- If your item is defective or damaged upon arrival, contact us immediately. We will arrange a replacement or a full refund.
Order Cancellations
- Orders cancelled before shipping qualify for a full refund (processed within 7-10 business days).
- Total Estimated Refund Time: Up to 10 days.
Refund Delays
If you haven’t received your refund within 15 business days after approval, please contact us at support@martonixstyle.com.
Need Assistance
For any inquiries or further assistance, our team is always here to help. Feel free to contact us at support@martonixstyle.com.
Contact Information
For questions about this Refund Policy,
Business name: Martonix Style
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM
Business Days: Monday to Friday
Business Contact: +1 (346) 296-7487
Business Mail: support@martonixstyle.com
Business Address: 312 West 2nd Street, Casper Wyoming 82601, United States